Get help with login access, billing, scans, exports, and setup questions.
Support is structured around the actual personal prospecting workflow: signing in, configuring your profile, scanning websites, exporting prospects, and staying within plan limits.
支持Login access扫描、信用和导出计费和启动服务级别
Login access
大多数登录问题在成为支持票证之前都可以在产品中恢复。
- Use Google sign-in if the profile was created with OAuth.
- Use the email password flow if you created an email login.
- 当工作电子邮件正确但密码未知时，从登录页面重置密码。
- Include the login email and any auth_error message if support is still needed.
扫描、信用和导出
最快的支持周转来自于对扫描内容、预期内容以及问题是否影响信用或出口的清晰解释。
- 当潜客卡片看起来薄弱或不完整时，分享潜在客户 URL 或扫描 ID。
- 提及扫描是基本扫描还是深度扫描以及是否收取积分。
- Include the export preset or destination naming mode when CSV output looks wrong.
- 附上预期结果和实际结果，以便支持人员可以重现它。
计费和启动服务级别
LeadCue currently prioritizes billing blockers, login access, and scan-quality issues that stop personal prospecting work week to week.
- 计费门户和订阅状态问题首先被优先考虑。
- Plan-fit questions should include expected monthly scan volume.
- 安全或隐私问题应直接发送至 [email protected]。
- 功能请求应描述他们将解锁的外联工作流程。