Get help with login access, billing, scans, exports, and setup questions.

Support is structured around the actual personal prospecting workflow: signing in, configuring your profile, scanning websites, exporting prospects, and staying within plan limits.

SupportLogin accessScanning, credits, and exportsBilling and launch service levels

Login access

Most login issues are recoverable in-product before they become a support ticket.

  • Use Google sign-in if the profile was created with OAuth.
  • Use the email password flow if you created an email login.
  • Reset password from the login page when the work email is correct but the password is unknown.
  • Include the login email and any auth_error message if support is still needed.

Scanning, credits, and exports

The fastest support turnaround comes from a clear explanation of what was scanned, what you expected, and whether the issue affected credits or exports.

  • Share the prospect URL or scan ID when a Prospect Card looks weak or incomplete.
  • Mention whether the scan was basic or deep and whether credits were charged.
  • Include the export preset or destination naming mode when CSV output looks wrong.
  • Attach the expected outcome and the actual result so support can reproduce it.

Billing and launch service levels

LeadCue currently prioritizes billing blockers, login access, and scan-quality issues that stop personal prospecting work week to week.

  • Billing portal and subscription state issues are prioritized first.
  • Plan-fit questions should include expected monthly scan volume.
  • Security or privacy concerns should be sent directly to [email protected].
  • Feature requests should describe the outbound workflow they would unlock.

Related resources

Email support